Returns are only accepted within 30 days of the date of purchase and are at the sole discretion of Neversink Tools. To be eligible for a return, your item must be unused and in the same condition that you received it. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase price minus shipping. Shipping costs are determined by the amount either you paid at checkout or If the item shipped free then the amount we paid for shipping. That amount will be deducted from the purchase price. Customer is responsible for return shipping.
Damaged during shipment
UPS, Fedex, and USPS - If you contact us immediately when the item is damaged in shipping or defective upon arrival, we will replace it at no charge. We require a picture of the damaged item and the box. We do not send money in lieu of a replacement. Replacements are at the sole discretion of Neversink Tools. We ask that you send the defective or damaged item back. In that case we will send you a return shipping label from the original delivery address. We will send a replacement only to the original shipping address. We are not responsible for any product damage during shipping that is forwarded outside of the United States either by you or a shipping forwarder.
Freight - You are required to inspect your delivery before unloading. This may include removing its wrapping or turning the pallet to ensure there is no damage. Take pictures of any damage while it is on the truck and on the pallet. Note the damage on your shipping receipt that you give the driver and take a picture of that receipt. Do not sign the driver receipt until you are sure there is no damage. Do not reject a shipment of nursery trays as this will be considered a return and you will be responsible for freight charges. We can replace broken trays. If it is a single piece of equipment, like a greens spinner, and the damage is not repairable then you must reject the shipment. After completing all of those steps, contact us immediately with all of those pictures. We will replace any damage items that were recorded on the driver shipping receipt.
International (Outside the United States) - If we ship the item directly to you from United States then you are responsible for all local VAT, Import Taxes, and any Duties. Any item returned due to nonpayment of those fees or undeliverable for any reason, we do not refund any shipping charges. Shipping charges are the actual amount paid to the shipper by us and not what you paid at checkout. If you contact us immediately when the item is damaged in shipping or defective upon arrival, we will replace it at no charge. We do not send money in lieu of a replacement. Replacements are at the sole discretion of Neversink Tools. We ask that you send the defective or damaged item back. In that case we will send you a return shipping label.
Sales, Discounts, Discount Codes, Deals
Specials or Sales advertised are always for limited time. Any sales contained in an email or displayed on our website will expire. If expiration date is not stated, then deal expires when it is no longer available on our website. Sales are not available retroactively for any reason, nor can they be applied in the future beyond the expiration day. Offers cannot be combined with other sales or discounts unless explicitly stated
On products which have extended warranties, we ask that you contact us with pictures and a description of the problem. If the situation is determined to fall under a warranty, we will provide a return label within the contiguous U.S. or where we originally shipped the item. You can use the label to ship the item(s) back to us and then we will send replacements or make a repair. Warranties only apply to the original purchaser and claim approval is at the sole discretion of Neversink Tools. Warranties only apply to retail purchases from Neversink Tools. Warranty is void for items forwarded outside the United States. Warranty is void for items deemed to have been used incorrectly or abused. Warranties are void for long handle tools used with handles which are not produced or sold by us.
Standard Warranty - We warrant our products to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year for the original ship date. Shipping and handling fees are to be paid for by the customer. We agree, at our option during the warranty period to furnish parts, new product or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such parts or replacement is
subject to verification of the defect or malfunction and proof of purchase as confirmed by showing original dated sales order.
Warranties covering breakage of composite or plastic products only cover breaks or cracks which affect the function of the product.
Warranty does not cover cosmetic matters.
Warranty for broadforks covers all steel parts against breakage or bending. If times bend more than two inches off from each other at the tip, then they are considered bent.
Warranty for LowCat tunnels cover the steel hoops. Warranty covers hoops which become unusable due to breakage. Coverings (poly, row cover, shade cloth, etc. ) are not covered. We define unusable as steel breaking or not able to bend back into usable shape. Warranty does not cover cosmetic matters.